The sources consistently highlight several core aspects of Freddie's customer service approach that are highly valued by clients:

 

1. Exceptional Availability and Responsiveness

 

One of the most frequently mentioned positive qualities is Freddie's consistent presence and speed of service, ensuring clients feel supported at all times:

 

• He is described as being "always and at all times available to support me" and "always available".
• He is "always there when needed for updates" and "always makes time for his clients".
• His service is noted for being "quick", "fast", and having a "swift reaction".
• Customers appreciate that he is "always willing to help".

 

2. Deep Knowledge and Expert Guidance

 

Freddie is valued as a knowledgeable professional who guides clients to achieve the best outcomes:

 

• He is seen as a "reliable and competent advisor".
• He keeps up with "all exciting new IT developments".
• Clients praise his "great knowledge" on topics such as leveraging Google My Business.
• He provides "professional advice" and "unparalleled guidance".
• He is described as open-minded but will "guide and advise the customer to ensure the best results are achieved". He even spends time showing clients "hands-on what is needed" for their websites and Google presence.

 

3. Willingness to Go the Extra Mile and Provide Quality

 

Customers frequently note that Freddie offers quality work and surpasses expectations:

 

• He is praised for "service excellence" and providing "top quality" service.
• He "works with excellence".
• He is described as someone who "goes the extra mile" and offers "much more than you ask for".
• The overall service received is referred to as "exceptional" and "fantastic".

 

4. Trust, Professionalism, and Long-Term Support

 

The sources indicate that clients rely on Freddie over extended periods, reflecting a high level of trust:

 

• One reviewer specifically mentioned having him handle their website for "13 years".
• Another references their "continued trust over the years".
• The business's experience of "over 20 years' experience in the Web-design field" is also noted as a factor in their success.
• Freddie is described as professional and a "positive person".
• Customers appreciate the ongoing support, including "ongoing communication" and positive aftercare.

 

In summary, the most valued aspects of Freddie's approach are his reliable availability and responsiveness, his deep competence and guidance, and his commitment to delivering excellent service quality that often exceeds expectations.

 

Freddie's customer service approach is like a dependable lighthouse for clients navigating the digital sea:

 

it is always available (always on), it provides clear guidance (professional advice and knowledge), and it represents a solid, trusted structure built upon years of experience.